The Phone Book Co.

FAQ

Please browse our Frequesntly Asked Questions below.

We are located at 122130 on Hwy 1A (South Side), just west of Mulligan's Driving Range. Our office hours are Monday to Friday from 8:00 a.m. to 4:00 p.m. Please Call 204-727-2389, Fax: 204-725-1223 or E-mail info@phonebookonline.ca


1. Who Is The Phone Book Company (PBC)?
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The Phone Book Company is an independently owned Manitoba company operating since 1995. We publish the Number 1 LARGE PRINT Phone Book in Manitoba that feature the most comprehensive listings.

Our two Products The Western Manitoba LARGE PRINT Phone Book & The Pembina Valley/Portage la Prairie LARGE PRINT Phone Book cover 90% of the province of Manitoba. Our flagship, The Western Manitoba LARGE PRINT Phone Book (Launched in 1995) features the same coverage as 2-Yellow Pages Group Directories - Brandon & Prairie Mountain Combined.


2. Is The Phone Book Company part of MTS or Yellow Pages Group?
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No, The Phone Book Company is an independently owned Manitoba company operating since 1995 with no connection to MTS or Yellow Pages Group.


3. Does The Phone Book Company have Winnipeg Phone Books or offer the Large Size Provincial Phone Books?
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NO. The Winnipeg & Large Size Provincial Books are published by Yellow Pages Group, and are only available through MTS.


4. Where does The Phone Book Company get their listing information?
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We purchase our data from your service provider, and if your old address was provided to us, that is the address that would run, unless you tell us differently. We encourage people to call 204-727-2389 or E-mail info@phonebookonline.ca with your new address, so that we can double check it for you before we go to print. Would you like to change or update your listing right now? Click Here.


5. I was in last year’s book, but do not appear in this year’s book. How does this happen?
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We build our books from scratch each year, because of all the changes that occur year to year. If your listing was not provided to us by your service provider, unfortunately it would not appear in the phone book. We request that if people are moving or changing service providers that they call 204-727-2389 or E-mail Us info@phonebookonline.ca, so that we can double check their listing.


6. I moved three years ago and you still have my old address in the book!
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We purchase our data from your service provider, and if your old address was provided to us, by our sources, that is the address that would run, unless you tell us differently. We encourage people to call 204-727-2389 or e-mail us info@phonebookonline.ca with your new address, so that we can double check it for you before we go to print. Would you like to change or update your listing right now? Click Here


7. If my information changes mid-year, can I get my new information on your website?
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Absolutely! Please e-mail: info@phonebookonline.ca with your new information or you can update your listing online Listings. Once we have verified your request. We will post the changes as soon as possible.


8. How can you give these great LARGE PRINT books away for free?
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All our revenue comes from the sale of the advertising that you see in the phone book and online. That is why we encourage the users of our books and website to support our advertisers, who make our books and website possible.


9. I did not get a PBC LARGE PRINT Phone Book!
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The Phone Book Company prides itself on its network of individuals and community groups that work tirelessly to assist us every year with our Phone Book distribution. We have door to door delivery in most communities, and we ask our delivery groups to deliver one book to every residence and business in your community. In addition, our sales team personally delivers additional phone books to the advertisers who make our books possible. However, sometimes despite all our best efforts, people and businesses can still be missed.

Out of town residents can pick up their books at the depot in their town. Please see Depot Section.

If you did not receive a book, please pick up your copy from a depot in your area (Please See Depot Section), or e-mail: info@phonebookonline.ca and we will arrange for you to receive your book. If you reside in Brandon, books are conveniently located at The Phone Book Company Office. Our address is 940 Princess Avenue (Corner of 10th Street & Princess Avenue)


10. How can I get additional copies of The LARGE PRINT Phone Book?
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Additional copies of both our Telephone Directories can be picked up at our office in Brandon. We are located at 6-940 Princess Avenue (Corner Of 10th Street & Princess Avenue). Our office hours are Monday to Friday from 8:00 a.m. to 4:00 p.m.


11. I would like to get some information about advertising in The LARGE PRINT Phone Book?
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If you would like some information about advertising, please fill in your contact details - Listings - and we will have one of our experienced sales professionals contact you promptly.

At PBC, we are proud to boast that our sales force is exceptionally established (most have been with us since the very beginning). You can trust that your sales representative has a wealth of experience and information to guide you in making advertising decisions- that are right for both your budget and your business.


12. What kind of advertising options are available?
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The Phone Book Company (PBC) offers many options from which to choose and your sales professional will be delighted to discuss the pros and cons of each option in detail. Our LARGE PRINT publications offer BOLD Listing Ads in both our White & Colour Pages; Print Text Template Ads (HS ADS) and Display Ads of various sizes in our Colour Pages Section. For samples – please check out our AdvertisingSample Section. In addition, The Phone Book Co is pleased to announce that each of our advertisers will have their ads, listings, links and locations featured on our website www.phonebookonline.ca free of charge. Our commitment to the promotion and added value for our advertisers, who make these publications possible, extends far beyond the printed page.


13. Are there specialty advertising positions available?
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Yes & No. This is never an easy answer as some spots have fairly long waiting lists. However, your Phone Book Company (PBC) sales professional will be delighted to discuss the many specialty options available. Please express all your wishes as you never know what can happen when they work their magic.


14. I would like to advertise – Do I sign a contract?
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Yes. Once all your decisions are made, your Phone Book Company (PBC) sales professional will fill out a detailed contract for you to sign. This contract will contain your listing information for both white and colour pages, ad sizes, category/s and price. PLEASE CHECK ALL DATA very carefully. The way your information is listed IS THE WAY IT WILL PRINT in our LARGE PRINT Phone Directories & Online. Your advertising contract is also your invoice, payable as arranged with your PBC representative.


15. If my PBC Contract is an Invoice – Do I need to pay immediately?
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No. Your payment is due as per the arrangement you made with your PBC rep. Payment arrangements will be clearly indicated on your contract/invoice.


16. Art Dept Proofs
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Your Phone Book Company (PBC) sales professional will guide you in developing an ad/s for our directories. Generally, they will collect any logos, pictures or art you would like to use and submit a layout to the art department based on your discussions. The Phone Book Company Art Dept – Eye Candy Creative Media, will issue a proof back to your representative to bring to you. Please proof your ad/s very carefully before authorization.

Our Policy at The Phone Book Company is to ensure we have a signature for all ads before they go to print. We will not publish any ad without your approval.


17. How do I send in a logo or a picture?
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If you would like to send us a picture or logo, please indicate the name of your business, which publication (WM or PV) you are advertising in and the name of your sales rep. Upload the file using this form: Upload a File.


18. What is the exact size and specifications of my ad?
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All ad specifications and sizes can be found in the Art Department Section of this website. Please note that we publish in CMYK and have very strict guidelines in order to guarantee your registration expectations. View Ad Specs.


19. Whom should I contact if I have Art Department Questions ?
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Please feel free to contact Monique Perey at Eye Candy Creative Media Phone (204) 726-4778 or email art@phonebookonline.ca. ca - Go to Advertising.